App won't recognize camera during preflight check

General Discussion
22

It is USAFMAJOR@gmail.com

23

Thank you @FalconViewImagery! My team will be investigating your flight logs. Iā€™ll report back as soon as there is an update.

24

Hi all,

My team is aware of the issue and working on finding the root of the issue. I donā€™t have an update or timeline to share but it will be posted here if anything changes.

Thank you for your patience and cooperation! If something on your end changes, please let me know immediately.

Cheers,
Christina

25

Hi all,

On Nov 23, 2017 DJI released a firmware update for the Mavic Pro (v01.04.0100) which was followed by a small number of reports that our camera check fails every time during the takeoff checklist. We are in contact with DJI regarding the issue. There is a workaround that may help some of those experiencing the issue:

  1. Navigate to the plan you are flying and toggle off Advanced > ā€œFocus Set by DroneDeployā€ (to ensure proper focus please use DJI to set before mission)
  2. Restart your Mavic Pro and controller

It is our current understanding that there isnā€™t much that can be done about the issue on the DroneDeploy side, but we are working with DJI to bring about a resolution.

Thank you all again for your patience and cooperation.

Cheers,
Christina and the DroneDeploy Team

26

Iā€™m getting the exact same problem. I look forward to when Dji can push out an update.

27

Has this progressed? Images definitely arenā€™t as sharp as they could be.

28

Hi @Busiboy,

We are still working with DJI on this issue.

Cheers,
Christina

29

Summary of Issue:

Hello, I started the trial a few weeks ago, 1st 2 missions worked fine. Since then the checklist always fails on the camera saying ā€œtest photo failedā€ if I ā€œfly anywayā€ there are no photos after the mission completes. Iā€™m running the latest firmware on my mavic, IOS 11.2 on my Ipad and the latest version of DD from the App Store. Iā€™ve also confirmed that my SD ram card is ā€œtype 10ā€ as recommended. I can fly via the Go App which takes pictures and videos without any problems and records them on my SD Ram card. Iā€™ve also confirmed that DD is the only app running in my Ipad at the time of the flight.

Date Issue Began:

Approximately 12/3/2017

Drone Model:

Mavic Pro

Mobile Device Model and OS version:

IPad Mini 4, IOS 11.2

30

So I downloaded to new update today, tried a mission, camera fail, toggling options doesnā€™t work. Either canā€™t get it to take off or if I do then no photos. I didnā€™t progress my free trial to a paid subscription due to this would like a resolution. I actually want this to work for me

31

For clarity, new dji app update.

32

Hi @Busiboy,

Weā€™re still working with DJI to figure out whatā€™s causing this issue and what we can do to fix it. Unfortunately, I do not have any other updates to share other than that at this time. :confused:

Cheers,
Christina

33

I thought youā€™d be keen to know that I flew a mission this morning which was in focus using my Mavic Pro. Not only were the images in focus, but I had no problem at all getting through the ā€˜mission checklistā€™ and past the ā€˜cameraā€™ tick box that I and others have been plagued with over the past two months. It worked this morning exactly as I would have expected it to (other than having to go through DJI Go first to manually set the camera up) and I pray it works next time.

DJI Go is on version 4.1.22 and DroneDeploy on 2.63.0 and Iā€™m using Android Nougat (7). Donā€™t touch it! Donā€™t breathe on it!!

The mission was flown with manually setting the focus in DJI Go and at 25m and DD was ticked to do this. I didnā€™t tick the box regarding ā€˜exposureā€™ and almost wish I had. I donā€™t tend to fly at only 25m and may be why it was in focus. Maybe it was because the drone was automatically crawling at 1m/s. I donā€™t know, but it all worked!!

34

Hi @JamesC,

Thank you for providing this update! Iā€™ll share it with our engineers and see what they think and have to say. If anything changes, please let me know immediately.

Cheers,
Christina

35

Iā€™m having the same checklist issues using and Inspire 1 version 2 with the Z3 camera. I will try using the manual settings in the DJI app as Iā€™ve read here on the forum. The majority of you guys are using mavic, I can only assume that this may work for the platform that Iā€™m using. I will make a chance to using the X3 and Z3 cameras, and post my results soon.

36

OK very disappointing neither camera worked. Iā€™m just going to use other apps together my data.

37

Hi @Grace,

Can you share a bit more info about your issue?

  1. When did this begin?
  2. What is the make and model of the mobile device youā€™re using?
  3. Are all of your apps and software up to date?

Weā€™ll start with these.

38

It would appear the camera issue has not been resolved as I too continue to have the same problem during flight check. Itā€™s very frustrating to attempt to use DroneDeploy only to have it failing.

  1. started from the very beginning. Have installed, uninstalled and reinstalled
  2. Google Pixel XL
  3. Software and apps are up to date
39

Hi @kzootom,

We are aware that this issue is unresolved and we are still working to DJI to figure out whatā€™s going on.

Cheers,
Christina

40

Issues from startup new from the box.
Dji Inspire 1 V2
Using Dji Go, Skycatch, DroneDeploy
All firmware updated

41

Hi @Grace,

To verify, do you have ā€œUse 3rd Party Cameraā€ toggled on in your Settings?

Keep me posted,
Christina