Reset password through app not working for me

Can’t sign into the app on the mobile device for some reason. Hit the reset password button, enter the email address, says it will send me a link. I never receive anything. It’s not in a junk folder, trash folder, any folder period. Any suggestions on what to do next? Thank you.

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Hi Tom,

Sorry to hear about this, how frustrating. I would ping with the email you’re using and see if they can identify what’s happening. Thanks and sorry again about the inconvenience.