Unable to reach tech support via slack, email or phone for P1 incident

Error: 14 UNAVAILABLE: no healthy upstream from the cloud on all Rocos topics on one of our projects. restarting rocos agent, deleting and reinstalling agent have been unsuccessful .

Also, the bug report link on rocos.io leads to a 404 error, just as a heads up.

Per our contract, we also have a 2 hour SLA for a response and have not heard back in over 3 hours via slack, support email or 24/7 support phone number (have left numerous messages)

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Hi there,

Thank you for reaching out here. Iā€™m happy to help out with your inquiry. It looks like your ticket has since been served and passed on to the Rocos team. Thank you for your patience.