Problems getting started

Hello all.

I’ve just installed DroneDeploy and am having problems getting through the pre flight checks.
I am using a DJI Air 2S. All software is up to date.
During the Pre Flight checks, the camera will not take a test photo, plus it’s telling me that the controller is not compatible. It’s the standard controller, on the correct settings. I have had it working a couple of times but have been getting this comparability issue ever since.
When I have managed to get through the checks and press fly I get another message, something along the lines of not able to perform the flight and nothing happens.

I am on the 14 day trial period so am loosing valuable trial time whilst not being to use the software… please help if you can. Much appreciated.

Heoff

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Contact Support via email and explain the situation and have them reset the timer.

Hi

Will do. Thanks for that.

Cheers
Geoff

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