There seems to be a recent issue where logs synced with Airdata and Dronelogbook do not contain any take off/landing capacity, nor do they actually seem to mention which battery was used.
Has anyone else noticed this? (IOS app and Phantom 4 Pro)
My only current work around is to plug the iPad in and use iTunes to grab the SDK logs from the drone deploy folder instead, then upload them manually.
Had another flight today with the Phantom 4 Advanced instead this time - Same issue.
No battery details are showing in the log.
Since it’s been a couple of weeks since you first posted this I would email support@dronedeploy.com to get more help. I’ll look, but this is a little out of my wheelhouse.
Hi @Vantage,
If you continue to experience this issue, feel free to reach out to support@dronedeploy.com and send us the flight details so we can look into the flight logs ourselves. Thanks!
Hi Gavin,
Unfortunately i’m not a pro user so I’m guessing email support can’t help?
This is still happening even after a DD app update - has no one else had this issue that you’re aware of?
Hi again - sorry to hear that. We have not really seen this issue amongst our user base. You may need to reach out to DJI Support for next steps.
I doubt they’d care to help haha.
It’s only Drone Deploy logs synced straight to Airdata that seem to be affected o noticed yesterday. I downloaded one from the app and manually uploaded it and the battery data showed up… Strange.