Data not transferring to desktop

Hi i have completed a mapping area and it shows all the images captured but it won’t transpose on to the desktop as either a 2 d or 3d model.

You might email the map name with more details to to get help on this.

thanks did this but no reply from them

Hi @perrymatt! We would love to provide some more information regarding your map’s inquiry. However, we haven’t received any email yet with your map’s information. Could you please re-send your question one more time to We would be happy to assist.

hi there question sorry if this i not the right place. i sent the mavic up on a route but there was no verbal notification that image capturing was taking place. i could not see it on the dash board. i re ran the mapping and it shows i have the captured images but it won’t transpose into a 2d or 3d model??