I got the fair use warning 2 days ago. I contacted support who (eventually) sent me a message
Thank you for sending over your email address! Please note that our Fair Use Policy was put in place to ensure we can provide the best service to all our customers. Where we detect out of the ordinary usage such as yours recently, we must verify the information above before we can reinstate your services. We’d love to get this resolved for you as soon as possible but will need to understand a few things before we can move forward.
To ensure that you are using DroneDeploy’s product in the way it is intended, can you please share your use case and help us understand the frequency in which you are uploading datasets for processing?
In the meantime, I have placed your DroneDeploy account, on a temporary exemption. You will be able to access your DroneDeploy account, upload, and process as usual for 14 days. This temporary exemption will expire on December 7, 2020.
Also, I’d like to introduce to you your Account Executive, Ian Sullivan, who handles all matters regarding your DroneDeploy account. He will be the one to reach out to you directly regarding the reasoning behind the Fair Use error message received as well as options to reinstate your DroneDeploy account to get you back up and running permanently.
Ian, please reach out to Tony who has received a Fair Usage Quota error message at your earliest convenience. Please let me know if any additional information is needed from me! In the meantime, I will mark this ticket as resolved.
I am confused. I am a charity: i upload as and when local community groups ask me to survey their sites
I am doing a presentation tomorrow evening, 7.30pm gmt](outlook-data-detector://0), to over 200 of the top archaeologists in the uk, and a couple from the EU. I have always promoted drone deploy, in academic and scientific papers. I am one of your biggest fans, and responsible for lots of uk archaeologists using you
I have only uploaded about 4 or 5 small maps in the last month! That is not enough to hit a fair use limit for someone who promotes you for free! Not enough at all. It’s utter rubbish to be frank
I have been downloading and exporting lots of maps recently: do they count towards the fair use limit? Can you please be clearer on what you are measuring?
Due to your rubbish communication on this issue I have removed all reference to drone deploy from my talk tomorrow; this is the link
You have therefore lost a number of potential clients and free advertising through your stupid algorithm. Cheers
Now: a further issue. There are a number of bugs in your software. Up until now I have overlooked then since we have a long relationship. However as you are going all ‘fair use on’ me I am raising these with a view to telling you that your software failures are costing me time and I am not getting what I am paying for. Therefore please credit an appropriate number of monthly subscriptions to allow for:
Ndvi processing doesn’t work properly
Missions fail to start (5 times only 2 days ago!)
The app on my iPad can take up to 10 min to start - not acceptable
The focus on the x5 camera is clunky please sort this.
(Yes, I’m p*sped off with you, in case you didn’t get that)
My point, in brief, is that we as users put up with an app that costs a reasonable amount and is often clunky and buggy with no recompense, but if we go over some undefined and arbitrary limit we are blocked. I have only uploaded a couple of maps in the last 2 weeks so WTF?
No reply as yet…
Anyone got any experiences of this?