Unable to complete mission

Hi all, we are struggling to complete a mission, the phantom 4 completes the flight and takes all the photos and returns to base and we are then prompted to complete the flight by uploading the photos via a desktop.
however we are not given the option in drone web based via the pc to upload the photos.
the area where we are commencing the work does have poor cellular connectivity

the location has poor connectivity for internet, we have tried moving closer to the town “red Circle”" with no luck our next plan is to move to the intersection which is a 2.43km trip…is this a connectivity issue or something else ?

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Did you upload the photos to the web portal via the mSD card from the Phantom?