Touchscreen buttons/icons not responding

Flight - Discussion and Q&A
1

Hello,

Has anyone had any issues with Android app version 5.46.0 using an Android 14 phone (Mi 11)? Drone is a DJI P4P (latest FW etc.)

I tried to launch a mission yesterday and seem to be having problems with certain important buttons/icons in the DD UI responding. These being flight checklist, launch and settings. Creating and editing projects are no problem. It seems like the app is upset for want of a better word and can’t respond to my touching the screen. Like there’s a bug or something is wrong so it it won’t respond.

I’ve never had a problem with the Android DD app up to now.

Thanks

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2

Hi Philip, i’ve had the same issue a couple days ago (Android phone too). Checklist works fine but won’t register pressing the green start button. Have you found a solution?

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3

Same problem here. Using a samsung tablet. Preflight checklist button works only after tapping the button several times and not necessarily directly on the “button”. Sometimes I need to press slightly off the button for it to register.
When the start flight button appears, I can’t get it to register my push on it at all to start the flight. I’ve tried rebooting the drone, controller, tablet. I’ve reinstalled the app. Nothing works. It worked fine during the summer, I assume a recent update has rendered the app useless.

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4

You’ve described the same problem I’m experiencing but in more detail. Many thanks. It’s so frustrating. I’ll have to try again and if no luck resort to using my iPad Mini 4 :disappointed:

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5

Hi Philip, AWhyte, JPJG,
… and here’s me thinking i have cable, hardware mismatch or finger trouble. I was advised by the owner of the company who sold me the P4P as follows.

  1. launch the P4P using DJI GO 4 app first
  2. land the P4P, and dismiss DJI GO 4
  3. open DD having previously set up the mission, press FLIGHT CHECK after say 30sec, let the app satisfy itself that there are more than 10 satellites, and allow another 20sec for comms between app/controller and P4P to settle, then touch green START FLIGHT once only - the icon should dim a bit indicating the command has been sent.
    DO NOT PRESS THE START FLIGHT BUTTON REPEATEDLY IF NOTHING SEEMS TO BE HAPPENING, wait say 15 or 20 sec for the drone initialising message to show and you should hear the motors start up.
    I may be mistaken, but i also think screen protector glass or film play a part in this.

HAVING SAID ALL THIS, I WONDER WHY SUPPORT AT DD ARE NOT ADDRESSING THE ISSUE?

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6

Many thanks for your comment. Very useful.

In my opinion that procedure is totally unacceptable. Something that used to work perfectly well with no problems to this.

This is obviously a problem and not just me. DD need to pull their finger out and sort it ASAP.

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7

Fix doesnt quite work. DJI Go 4 agrees I have a Phantom 4 Pro, but DD thinks its something else.

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8

I am still having this issue with DD, the touch buttons do not respond to touch, sometimes it will complete the checklist but then will not respond to the fly button. Sometimes the check button will activate when I touch the screen near the button but the Fly button will not activate! Sometimes nothing will work even after re-installing app, turning everything off & on and in different sequences. Using Samsung A53 phone or Samsung Tab A7 neither work. This issue has been ongoing for months, PLEASE DD FIX THIS ISSUE! Thanks

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9

Why would I ever pay for this service?
There are no jobs,
its just a several year old group of threads
My free subscription is ending, but there is nothing even close to worth paying for

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I have the same problem, initially I thought it was a phone problem but during the last few weeks I tried to do it with several different devices and the problem was always the same, once it does the check it doesn’t allow me to press the start button. Is it possible to get a recommendation or review from the DroneDeploy team? The problem started to become critical since September 2024. Looking forward to hear from you guys!

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11

I have the exact same problem. DJI Mavic 2 Pro and a Samsung A23+. I cannot get any flight to take off. This is a new problem as I had plenty of successful flights with this combination before…

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12

I’m having the same issue. Ongoing for months. Sometimes, restarting the remote, phone, tablet, or drone will work, but every time, I need to spend 10-15 minutes restarting equipment just to fly a 5-minute mission. More recently, restarting equipment doesn’t seem to work, it feels like the issue has only got worse. I use the free version, as I don’t use it often enough to justify the monthly subscription. Is there anyone that pays for this service and has the same issue?

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