Thumbnail camera image blank/black

#1

When flying the Mavic 2 Pro, with most current firmware using DJI Go 4 app to preflight, then Drone Deploy for the mission, the camera preview thumbnail in the corner of the software is blank/black with a white square on it. No images, video, or preview at all using iPhone 8 with updated iOS. It worked fine with Mavic 1 Pro and the Phantom 4 Pro. Is there a patch or fix on the way??

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#2

I also had this issue come up. Just a black viewing window. Using a Matrice 600 Pro.

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#3

Had?.. or still have? IF you no longer have this problem, what was the resolution? Thanks in advance.

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#4

Still have. I have a ticket in on this issue too.

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#5

Hi guys, I would like to get this issue fixed for you all, it sounds frustrating. We’d appreciate it if you can please email support@dronedeploy.com with specific details of your experience and current setup. You can reference this forum post/me by name. Cheers!

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