I created a map last night, and when I tried to export a JPEG this morning, I got really strange behavior on the dashboard. A part of the export screen popped up while the main screen for map selection still appeared?? Also the export values for image resolution did not appear and the export wouldn’t work. Lastly this condition would not allow me to back out of the screen. See screen grab:
The export function seemed to work just fine on older maps??? I also closed the app & started it again (1st rule of computing) and this particular map had the same problem
Thanks Gary,
That’s a bunch of things to try. I have closed & opened the app to no avail. Also, refreshed the browser (Firefox) & cleared the cache. Firefox is up to date, same problem. A map from 2 days ago works great, last night’s map has the problem described above.
So I’m thinking;
Has DD made any changes to its software in the last couple days?
Has anyone else reported a similar issue?
I think maybe it needs to be logged as a bug
Anyway, soldiering on, I’m gonna make another map this morning, and will report back to you if the problem persists.
Good morning,
I am doing a series of maps over the next few days, and will let you know if the problem persists on those new maps. Problem only seems to be with map I uploaded to DD last night, my older maps no problemo.
Can you double-check to make sure your browsers are up to date, log out and back into the correct account, clear the cache of your browser, and let me know if the issue persists?
If so, please let me know which folder the map you linked to is located in so my team can investigate.
Christina,
Alrighty, same issue in Chrome, see screenshot
Seems this is a real issue, me thinks. Any recent changes in the DD software? Has anyone else reported similar issue?
I have to go out for a bit but will be back in a few. I’m trying to get 2" ortho JPEGS from these maps for a Customer and this is a gating issue. Are there any workarounds if we can’t solve this soon?
We appreciate you informing us about this issue. For some reason, we are unable to reproduce this experience for your account on our end. It would be very helpful for us if you could send us a screenshot of your online console with the Javascript errors. To do so, please open your DroneDeploy account and use “Command + Option + J” if you are using Mac, or “Control + Shift + J” for Windows. Once your dashboard is starting that odd behavior, take a screenshot and send it to us.
Another recommendation here would be trying one more time without browser plugins/extensions. That could give you a different result.
We look forward to hearing from you. Have a wonderful day in the meantime.
Hi Andrea,
Here’s the screenshot. I tried the cmd+option+J command & didn’t get any response?? Notice how the left hand dashboards seem to pile up on each other. Pressing the Dashboard PB does NOT back you up it just stacks in a new dashboard??
Cheers, CPL