Sharing map with other users


i tried to look for similar topic but couldn’t find one so im writing here:

i need help with sharing maps with users on droneedploy.

I have a folder with maps that i have shared to some of my colleagues
(click share on the folder settings and type out my colleagues mails).
My account is paid, their accounts are not paid.

What I experience is 9 out of 10 people that go to open any of the shared maps in that folder the system gives them error saying they dont have permission so see the map. 1 out of those 10 can access any map and do what i can do too, but after couple times they receive the same error and cannot open the map anymore.

Is that normal? Can non-paid accounts be shared maps from paid accounts and be able to freely access the map?

Any advice will be appreciated

Thank you

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