I lost the signal of my drone and I lost it?

How I know the last position of my drone?

Hi @Silvio_Luis_de_Sa,

I’m really sorry to hear you lost your drone. The next best step for you is to gather your flight log information so that we can look for the last known position of your drone. I’m sending you a separate email with instructions on how to gather your flight logs. Please look out for an email from me shortly!

Best,
Stephanie

Same problem. Please help me