How to upload video?

Hi there

I don’t know if I’m being really silly, but I can’t seem to find the video taken during a video flight on my SD card. I’ve got a Mavic Air and using the free version of the DroneDeploy app (trial period expired). I’m wondering the following:

  • Does one have to press record manually? I just let the video mission run and assumed it would record video, which it seems the ReadMe confirms. I didn’t check if it indicated recording during the flight.
  • Is it only possible to get the video using the upload function on the DroneDeploy site for paying users? In other words, can I not just get it off the SD card using the file explorer on my PC?
  • Was there another error that meant video wasn’t recorded at all?

Any thoughts or suggestions would be appreciated.