Dronedeploy and dji go 4 trouble connecting

#1

Hi
I’m new to Dronedeploy and have been having problems
with Dronedeploy connecting to dji go 4 . Everytime i try to connect the two apps my phone crashes and reboots

Reason why i want to connect the two is more for the obivous in regards to camera setting eg shutter speed.
I would like to set the shutter speed at 1/500 but to do this I need DJI GO
Is it possible to run Dronedeploy and DJI GO at the sametime without having my phone to crash?.

Samsung Galaxy A7 2018
Dronedeploy version 3.4.0

Please help.

#2

You do not connect the 2 apps together. Having 2 control apps open at the same time is a big no-no actually.

Open DJI GO 4, set all your camera settings and then completely close GO. Then open DD and proceed with your mission.

Note: When you set up your mission in Drone Deploy, you need to toggle on the switch indicating exposure control will be set in DJI Go 4.

#3

What version of Android are you running? If you did mean “A7”, that is also not a supported device.

#4

I am running android 8.0 (Oreo)

#5

I would email support@dronedeploy.com, especially if it worked before. Not the “connect” part, but DroneDeploy itself. I am sure they will mention the device, but there may be a different way out.

#6

Hi Leon.
Can you connect and fly with just DJI Go connected to your drone?
Can you connect and fly with just Drone Deploy connected to your drone?