Drone Crash while doing a programmed Video Flight

I was flying my Phantom 4 Pro V2.0 on Thursday doing a programmed video capture flight and there was some interference with the drone for a few seconds and when it gained back connection it crashed into a tree. And I am trying to obtain the last location of the drone in the drone deploy flight logs for that mission and the only location I got from their support after sending them the flight logs is the location where the drone took off from.
has anyone else have this problem. where drone deploy is not allowing you to get the last GPS location of your drone?

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Has anyone had this experience before

Have you flown the plan before and verified that it is over all obstructions?

Could you see it?

Did the screen turn black or green?