DJI Mavic 2 Pro Crashed on DD mission

I had my DJI Mavic 2 Pro on an autonomous mission. Terrain Awareness was set in DD mission plan. All sensors were enabled from
DJI. While drone flying to start of mission, it flew over a cleared forest area. The flew over a forested area with trees on a ridge. Drone flew a tree area.

Obstruction warning came on and then drone flew into tree and convection was lost. Due to rugged ground terrain, I was unable to locate drone. There are no flight logs in DJI app. No flight logs in DD. All software up to date.

How do I locate the drone?

Is DD liable for the failure of the mission to properly avoid the obstacles?

Would this be a DJI issue?

Hi Jla. You are welcome to email support@dronedeploy.com for assistance. Our team will do what they can to help.