Hi all,
I created an account with Drone Deploy on 11-6-2018, I installed the DroneDeploy app version 2.84.0 onto my iPad mini4 running iOS 10.3.1
I am flying the DJI Phantom 4pro.
When I open the app, it sometimes goes through the intro screen, sometimes not, then stops at the login screen. This screen is frozen and will not accept any inputs regardless where I tap. I cannot go back or anywhere. I have to close the app.
I have deleted the app and reinstalled it but I get the same results.
I have turned off the iPad and restarted but I get the same results.
Any ideas?
Thanks so much,
Neil
I see this on the DroneDeploy website under supported iOS Devices:
Recommended: iOS 11.1.2+ and 1Gb of free hard disk space.
- iPad Pro (2015, 2016, 2017)
- iPad (2017)
- iPad Mini 4
- iPhone X
- iPhone 8
- iPhone 7, 7 Plus
So your device is on the list but you have an older version of the operating system. Could this be the problem?
Regards,
Terry.
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Thanks Terry,
I’ll give that a try. I’ve been avoiding the iOS upgrade as it always seems to have hidden problems. iOS 12 is now the choice. I’ll give that a try.
Thanks for your research!
I’ll post again with the result.
Neil
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Well, some progress. I updated my iPad mini4’s iOS to 12.1 and I could enter my credentials on the DD app.
Problem now is, it says my credentials are wrong. Funny, they work when I login at the DD website.
argh!
2 Likes
Problem solved!
I reset my password and it seems to be working.
Thanks for your suggestions.
Neil
1 Like