3D Display not view

About “3D Model”.
“3D Model” is not displayed.
We executed “3D Model” with Upload data on 2017/02/08.
“Loading 3D Model” is displayed. Thereafter, there is no change.
The browser is Crome (58.0.3029.96).

Hi there, sorry to hear this. Wondering if it’s an issue on Sketchfab’s end? I’ll look into it. You might also try clearing your cache.

Thank you.
In order to be able to use “3D View”.
If you have the necessary information, please indicate it.

What is the data like on the .obj vertices, edges, and faces, if it is a very large model sketchfab may be having an issue dealing with the millions, billions, or trillions of vertices point data.

1 Like

Hi @mi.ohhashi,

I went into your account and attempted to load the 3D model where I was able to successfully. I private messaged you a screen recording. Have you tried to clear your cache? I’ll need to gather some information which will help me determine why your 3D maps are not loading:

  1. Computer operating system -

  2. Processor -

Thank you,

Hi,Support All


  1. Computer operating system -
    Windows10 Pro

  2. Processor -
    Intel Core i5-4300U CPU 1.90GHz 2.50 GHz
    8.00 GB


I found a problem.
ScreenCapture is not available when using DroneDeploy.
Does this relate to problems of “3D Model”?

Please see the image for reference.

No.1: YOUTUBE video capture image
No.2: Drone Deploy screen (shot on Iphone)
No.3: When screen capture of DroneDeploy is executed, the screen turns black.
No.4: Turn off the tab of DroneDeploy and capture YOUTUBE video
No. 5: Specification of PC

· OS: Windows 10 Pro
Browser: Chrome (version 58.0.3029.110 (64-bit))
· Hardware: Surface 3 pro


Dear Support ALL

Very Sorry.

I used “WebVR API Emulation” with Chrome extension.
By disabling this function “3D Model” has been displayed.

Thank you very much for your support.

Hi @mi.ohhashi

I am happy that you were able to find the issue.

Happy Flying!!

Great to hear, thanks!