I’m using the 30 day trial. I’m getting an error message when trying to display the 3D image. Error says … For Compatibility reasons … 3D is not available. (See Requirements). Looked for “Requirements” and cant find that either.
issue seems to be related to firefox. Chrome works good.
Problems seem to occur in Android as well. Not even Chrome works on either my Samsung Galaxy S6 or Samsung Galaxy Tab S2. Issue came up just a week or two ago. Before that both worked well.
hi @hawkeye - we’ve disabled 3D models on mobile for now. This was a tough call to make because of the convenience of mobile viewing, but we saw that customers experienced quite a few issues trying to view models made of hundreds or thousands of images on tablets. Devices would crash or have issues loading the maps. We’ve decided for now to provide a more consistent experience on DroneDeploy.com vs. an inconsistent experience on our mobile app. Thank you for your feedback and understanding.
Thanks for the quick reply. I hope you’ll solve the performance issues of mobile viewing and revive the feature. It was a handy way to show prospective clients what one can do!