Good afternoon, today unfortunately I had the bad experience of crashing my DJI phantom 4 pro. I made three flights. The first was good without any new addition to some mild gusts of wind that at times destabilized the drone a bit. The second flight was a flight finished in 3D that also had no problems. The third flight was the termination of the second flight, only the perimeter flight was missing and it was successfully completed until it started to descend to the Home / Starting Point, started to descend well and at 50 meters high (the flight was 90 meters) the P4P was destabilized and began a fall that, although it was not a free fall because the propellers still worked, the drone fell with force doing very sharp piling up to the ground, I tried to grab it but I did not achieve it completely , I prevented it from falling with all the force but the drone fell anyway and replaced a propeller protector, a propeller and also the gimbal, I still do not know if the drone suffered internal damage. I need to know why this happened, this was my number 6 flight with Dronedeploy and it did not happen to me, only once when the drone started to descend in the same way but it reached a point where it stabilized and managed to land No problem.
I send a photo of how the gimbal broke so that, if they can, tell me if you can buy a spare.
It would also help me to know how to do to know if the drone has internal damages, I did not want to turn it on because I still do not know if it is a good idea. I'm really sorry for what happened because for me it was a very important and high expense. I do not want to be discouraged but it is important to know what happened, why it happened and if it is common for this to happen. I attach photos and wait for instructions to know how to proceed. Thank you.
Atte. Clever Altamirano.