Pro Trial has gone back to Explorer after 3 days


#1

**Summary of Issue:**Hi there,
Had a great weekend mapping a couple of vineyard blocks using pro trial, had great success really happy with DD as a first time user it has been seamless. But- just 3 days into trial and I have shared 2 maps with potential clients and now I can’t see the plant health or any layers as it says I am back on explorer package! Any idea why it now says I need to pay to see those options. Clients can’t see layer maps either which is a bit embarassing.

Date Issue Began: 10-16-17

Drone Model: Inspire 1

Mobile Device Model and OS version: iPad pro IOS 11


Pro trial package
#2

Hi there,
Had a great weekend mapping a couple of vineyard blocks using pro trial, had great success really happy with DD as a first time user it has been seamless. But- just 3 days into trial and I have shared 2 maps with potential clients and now I can’t see the plant health or any layers as it says I am back on explorer package! Any idea why it now says I need to pay to see those options. Clients can’t see layer maps either which is a bit embarassing.
Thanks
Chris


#3

Hi @hydrochris,

Thanks for swinging by the DroneDeploy Forum. I see that you’ve been in touch with my teammate @Stephanie regarding your issue and she’s gone ahead and extended your trial so you can continue testing out our app and services.

Cheers,
Christina


#4

Unable to commit to the Pro plan yet. Got a message from DD that I could continue to use the Explorer plan. Is that the free plan limited only but the number of photos?


#5

Hi @wlord123,

Correct, the Explorer plan is our free plan and you will not be able to access some of our key features. I suggest taking a look at our Pricing page to see what Pro currently offers.

Cheers,
Christina