Pro Trial has gone back to Explorer after 3 days

Flight - Discussion and Q&A
1

**Summary of Issue:**Hi there,
Had a great weekend mapping a couple of vineyard blocks using pro trial, had great success really happy with DD as a first time user it has been seamless. But- just 3 days into trial and I have shared 2 maps with potential clients and now I can’t see the plant health or any layers as it says I am back on explorer package! Any idea why it now says I need to pay to see those options. Clients can’t see layer maps either which is a bit embarassing.

Date Issue Began: 10-16-17

Drone Model: Inspire 1

Mobile Device Model and OS version: iPad pro IOS 11

2

Hi there,
Had a great weekend mapping a couple of vineyard blocks using pro trial, had great success really happy with DD as a first time user it has been seamless. But- just 3 days into trial and I have shared 2 maps with potential clients and now I can’t see the plant health or any layers as it says I am back on explorer package! Any idea why it now says I need to pay to see those options. Clients can’t see layer maps either which is a bit embarassing.
Thanks
Chris

3

Hi @hydrochris,

Thanks for swinging by the DroneDeploy Forum. I see that you’ve been in touch with my teammate @Stephanie regarding your issue and she’s gone ahead and extended your trial so you can continue testing out our app and services.

Cheers,
Christina

4

Unable to commit to the Pro plan yet. Got a message from DD that I could continue to use the Explorer plan. Is that the free plan limited only but the number of photos?

5

Hi @wlord123,

Correct, the Explorer plan is our free plan and you will not be able to access some of our key features. I suggest taking a look at our Pricing page to see what Pro currently offers.

Cheers,
Christina

6

@Stephanie @Christina Hi guys. I have had the same problem . I got the free trial but cannot see or use my elevation and plant health maps. I have just started with my Pro trial, but it seems to be the Explorer version.

Riaan

7

Hi @RiaanHBD,

I checked your account and noticed that your account downgraded. You have a 14-day trial period with us when you start DroneDeploy. Since you started your trial on September 5th, you are now on the Free plan. Please check out our Pricing page if you’re interested in upgrading.

Cheers,
Stephanie

9

I have the same issue. Just registered my account 3 days ago but upon logging in this time, it says that my account trial is expired

1 Like
10

Please Help

Started free trial today but cannot upload images???

1 Like